Terms & Conditions
By creating an account or placing an order with Nur Pearl Jewels you agree to these terms. Please read them with our Privacy Policy and Return, Replacement & Refund Policy.
1. Products and prices
We sell handcrafted jewelry. Photos are for illustration; natural pearls and metals vary slightly in color and shape. Prices are in Philippine pesos (₱) and may change without notice. The price you pay is the price shown at checkout. Stock is limited and is confirmed when your payment is received (or, for Cash on Delivery, when you place the order).
2. Orders and payment
- You can pay online through PayMongo (GCash, card or Maya), or choose Cash on Delivery (COD) where it is offered at checkout.
- An order is only sent to the shop after your payment succeeds. An unpaid order is kept in My Orders so you can finish paying, and is cancelled automatically after 24 hours.
- In the rare case an item sells out while payments are being processed, we will tell you and refund you in full.
- Cash on Delivery: COD is available only for orders up to the limit shown at checkout and requires a working mobile number. After you place a COD order we will call or text you to confirm it. If we cannot reach you after 3 attempts, or the order is not confirmed within 24 hours, it is cancelled automatically. Please prepare the exact amount for the courier and inspect the parcel on delivery. If you refuse or do not receive a confirmed COD order, we may switch off COD on your account and ask you to pay online next time. COD refunds, where approved, are sent by GCash or bank transfer.
3. Shipping
We ship nationwide through J&T Express. A flat shipping fee per order is shown at checkout before you pay. You will receive a tracking number once your order ships. Delivery times depend on the courier and your location; delays caused by couriers, weather or holidays are outside our control. Please make sure your address and mobile number are correct.
4. Returns, replacements and refunds
All return, replacement and refund requests are subject to proper investigation and are covered by our Return, Replacement & Refund Policy (3R’s Policy). A refund or replacement is not automatic. Please read it before sending a request.
5. Your account
Keep your password private; you are responsible for activity on your account. Give us true and current information. We may suspend accounts used for fraud or abuse.
6. Liability
To the fullest extent allowed by law, our liability for any order is limited to the amount you paid for it. Nothing here limits your rights under Philippine consumer protection laws (such as the Consumer Act of the Philippines, R.A. 7394).
7. Reviews and photos
You can review an item after it is delivered, and attach photos to a review or to a return, replacement or refund request. You keep ownership of your photos, but you allow us to display them with your review and to use them to assess your request. Please upload only photos of the item you bought, and nothing offensive, misleading or unlawful. We may hide a review or photo that breaks these rules.
8. Changes
We may update these terms; the date above shows the latest version. Continuing to use the shop means you accept the update.
Contact
Nur Pearl Jewels · Blockport 5 Basement level, Sta lucia Mall San isidro Cainta, Rizal · nurpearljewels@gmail.com · +63 9517461493